01Who we are
Swift Homes (“we”, “us”) is an independent real estate consultancy based in Accra, Ghana. We are the data controller for the personal information collected through this website. This policy is written to comply with the Data Protection Act, 2012 (Act 843) of Ghana and, where it applies to visitors abroad, the UK and EU General Data Protection Regulation.
You can reach us about anything in this policy at info@swifthomesghana.com or through the contact page.
02What we collect
We only collect information that you give us or that is needed to run the site:
- Enquiry details. When you submit a contact form, consultation request or register interest in a listing we store your name, email address, phone number (if given), the listing or service you asked about and the message you wrote.
- Saved properties.Listings you “heart” are kept in your own browser’s storage so your shortlist survives between visits. This never leaves your device unless you accept analytics, in which case the listing ID of each save is counted anonymously.
- Usage analytics (optional). With your consent we record which pages and listings are viewed, searches made on the listings page, the type of device (phone, tablet or desktop), the referring website and a random session identifier. We do not record your name, IP address history or precise location.
- Technical logs. Our hosting providers keep short-lived server logs (IP address, browser type, time of request) for security and troubleshooting.
03How we use your information
- To respond to your enquiry and provide the consultancy service you asked for.
- To match you with suitable properties, landlords or buyers where you have asked us to.
- To understand which parts of the site are useful so we can improve it.
- To keep the site secure and detect abuse.
- To meet legal and regulatory obligations, including anti-money-laundering checks on transactions.
We rely on your consent (analytics, marketing emails), the performance of a contract or steps before one (enquiries and consultancy) and our legitimate interest in running a secure, useful website. We never sell your data and we do not use it for automated decision-making.
06How long we keep it
Enquiries are kept for as long as we are working with you and for up to three years afterwards so we can follow up or answer questions about a past matter. Transaction records are kept for the period required by Ghanaian law. Analytics events expire after 90 days. You can ask us to delete your enquiry history at any time.
07Your rights
Under Ghana’s Data Protection Act, 2012 (Act 843), and the UK or EU GDPR where you contact us from those countries, you may:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct inaccurate data or to delete it.
- Object to, or ask us to restrict, how we use your data.
- Withdraw consent for analytics or marketing at any time.
- Complain to the Data Protection Commission of Ghana if you are unhappy with our response.
Email info@swifthomesghana.com to exercise any of these rights. We aim to respond within 30 days.
08Security
All traffic to this site is encrypted with HTTPS. Enquiries are stored in an access-controlled database that only authorised Swift Homes staff can reach, and staff access is protected by individual passwords and expiring sign-in tokens. No method of transmission over the internet is completely secure, so please avoid sending sensitive documents through the contact form; we will arrange a secure channel when they are needed.
09Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.
10Changes to this policy
We may update this policy as the site or the law changes. The date at the top shows the latest revision. If a change is significant we will show the cookie banner again so you can review your choices.